--- title: "Viaondo vs Tern: pricing, traveler app and differences" description: "Viaondo and Tern compared: price per agency or per seat, a web app or a store app, branding, languages, offline access and AI booking import." url: "https://viaondo.com/compare/tern" language: "en" updated: "2026-10-17" --- # Viaondo vs Tern Tern is an all-in-one platform for travel advisors: itineraries, CRM, client payments, commissions and AI, plus the Tern for Travelers app for your clients. Viaondo focuses on building the trip and delivering it as a web app with your brand. The app works in ten languages, and the price is flat per agency. If you want payments and commission reconciliation in the same tool as your itineraries, Tern is the better fit. Viaondo suits agencies that already sell their own way and deliver trips to clients who speak other languages. ## How do Viaondo and Tern compare, point by point? | | Viaondo | Tern | | --- | --- | --- | | Price | US$50/month, plus VAT where it applies | 1–2 advisors: $49/seat/month, or $35/seat/month paid annually | | Pricing model | Per agency, team included | Per seat; from 3 seats, $33/seat/month monthly, $28 quarterly or $25 annually | | Traveler app with your brand | Yes, included | Your photo, logo and brand colors on the itinerary; the mobile app is Tern for Travelers | | Works offline | Yes, except the street map | Yes, in the app: itinerary, photos and documents; embedded links need a connection | | App languages | Ten languages | English, per the Tern for Travelers App Store listing | | AI booking import | Yes: PDFs, images and emails | Yes: AI reads PDFs, emails and images, and nothing saves until you approve it; usage limits since July 1, 2026 | | Data hosted in the EU | Yes (database and files) | Not stated; its privacy policy says data is processed and stored in the United States and other countries | | Setup fee | No setup fee | Not stated | | Free trial | 14 days, card required | 14 days, per its terms of service | | App Store and Google Play app | No (web app) | Yes: Tern for Travelers, for iOS and Android; clients sign in with their trip email | | Messaging and flight alerts | No chat or flight tracking; push reminders | Flight change push notifications; no in-app chat yet | | CRM, proposals and invoicing | Not included | Included: CRM, proposals, client checkout and card authorization; commission reconciliation on agency plans | | Cancellation | No minimum term: cancel anytime | Cancel anytime; no refunds for unused time, per its terms of service | *Facts checked on 25 September 2026. Prices and features may change.* *Facts checked by [Pablo Bravo](https://viaondo.com/blog/author/pablo-bravo).* *What your client opens from the link: your agency’s name at the top, and every time in local time with its time zone.* ## What does Tern do better than Viaondo? Tern does far more of the selling and the back office. According to its pricing page, every Tern plan includes itineraries, a full CRM, AI tools, email integration, scheduling and booking, credit card authorization, client forms and intake, and reports. Tern says it replaces your CRM, scheduler, itinerary builder, forms, back-office and email marketing tools. Viaondo stops at the trip. It has no CRM or proposals, and it doesn’t handle payments. Tern also does more in these areas: - **Selling and collecting.** Clients can pick rooms and add excursions in the client portal, approve with timestamps and pay through integrated checkout with deposits and receipts. - **Back office for agencies.** Agency plans (3+ seats) add commission reconciliation, supplier payment management, agency-wide reporting, a shared content library and centralized billing. - **Supplier content.** Tern lists a cruise database of more than 50,000 sailings, hotel content with images, activity booking and insurance quotes. - **An app in the stores with flight alerts.** Tern for Travelers is on iOS and Android and sends flight change push notifications. Viaondo is a web app and isn’t in the App Store or Google Play. - **An AI assistant beyond bookings.** Tern AI also drafts replies to client and supplier emails and updates trips from confirmations. It waits for your approval each time. ## How is Tern priced? Tern charges per seat, and the seat gets cheaper as the team grows. One or two advisors pay $49/seat/month, or $35/seat/month paid annually. From three seats, the 3–24 advisor tier costs $33/seat/month paid monthly, $28 quarterly or $25 annually. Its terms of service give a 14-day trial and let you cancel anytime, with no refunds for unused time. For a team of three that means $99/month paid monthly or $75/month paid annually, against Viaondo’s US$50/month for the agency, plus VAT where it applies. Since July 1, 2026, Tern’s AI has usage limits; Viaondo’s import has a fair-use allowance of 300 documents per agency per month. ## When is Viaondo the better choice? Viaondo is the better choice when you already sell and collect elsewhere and the client’s side of the trip is what you want to improve: - **Your clients speak other languages.** The app and the dashboard work in ten languages. The Tern for Travelers App Store listing shows English. - **You don’t want clients to install or sign in.** They open a private link in the browser and, if they like, add the trip to their home screen. - **You work as a team.** One price for the agency instead of one per seat. Details on [pricing](https://viaondo.com/pricing). - **You care where your data lives.** Viaondo’s database and files are stored in the EU. Tern’s privacy policy says it processes and stores data in the United States and other countries. ## Who should stay on Tern? Stay on Tern if you take payments and reconcile commissions in it. An agency that sends clients to its portal to choose rooms and pay deposits, or that relies on the cruise database and supplier payment management, would have to rebuild that elsewhere: Viaondo does none of it. The same applies if your clients like Tern for Travelers’ flight change notifications, since Viaondo doesn’t track flights. A host-style agency with many advisors also gets Tern’s lowest seat price, $25/seat/month billed annually. If your advisors live in Tern all day, adding Viaondo only makes sense for the trip delivery: clients who need another language, or who shouldn’t have to sign in. ## How does your client open the trip? According to Tern’s help center, clients download Tern for Travelers or open a browser link, and sign in with the email you have on file, because the itinerary can contain passport and confirmation numbers. With Viaondo, the link itself opens the [traveler app](https://viaondo.com/product/traveler-app). You can send the group link, which has the whole trip, or give each traveler a personal link with their own documents and seats. ## What happens when something changes? Tern pushes flight change notifications to the app. In Viaondo, when you publish a new version, the traveler sees the old and new version of each change and can get an email notice in their language. Viaondo doesn’t track flights, but travelers who opt in get push reminders: the evening before the trip, when it’s time to leave, at boarding and a daily brief. ## How do you move from Tern to Viaondo? Viaondo doesn’t connect to Tern, so nothing comes over automatically. Upload the PDFs, screenshots or confirmation emails of your next departures to [booking import](https://viaondo.com/product/booking-import): each item goes into the trip’s draft with its local time and the document it came from, and nothing reaches your client until you publish. Most Tern agencies keep selling and collecting in Tern while Viaondo delivers the trip. Your clients stop signing in with their email: they open the link. Start with the 14-day [free trial](https://viaondo.com/signup?lang=en), or open [the example app](https://viaondo.com/demo?lang=en) without an account. ## Sources - [Tern: Pricing](https://tern.travel/pricing) (accessed 25 September 2026) - [Tern: Travel agency software](https://tern.travel/) (accessed 25 September 2026) - [Tern: Tern for Advisors](https://tern.travel/advisors) (accessed 25 September 2026) - [Tern: Tern AI](https://tern.travel/ai) (accessed 25 September 2026) - [Tern Help Center: Tern for Travelers mobile app overview](https://help.tern.travel/en/articles/8451099-tern-for-travelers-mobile-app-overview) (accessed 25 September 2026) - [Tern Help Center: Traveler mobile app offline access](https://help.tern.travel/en/articles/9449314-traveler-mobile-app-offline-access) (accessed 25 September 2026) - [Tern Help Center: How to access your itinerary on mobile](https://help.tern.travel/en/articles/8451242-how-to-access-your-itinerary-on-mobile) (accessed 25 September 2026) - [Tern Help Center: Previewing your itineraries](https://help.tern.travel/en/articles/9449562-5-previewing-your-itineraries) (accessed 25 September 2026) - [Tern for Travelers on the App Store](https://apps.apple.com/us/app/tern-for-travelers/id6476008962) (accessed 25 September 2026) - [Tern: Terms of Service](https://www.tern.travel/terms-of-service) (accessed 25 September 2026) - [Tern: Privacy Policy](https://tern.travel/privacy) (accessed 25 September 2026) ## Frequently asked questions ### Does Viaondo have a CRM, payments or commission tracking like Tern? No. Viaondo covers building the trip and delivering it as an app. Tern includes a CRM, proposals, client checkout, card authorization forms and, on agency plans, commission reconciliation and supplier payment management. ### What would a team of three pay? With Viaondo, US$50/month per agency, plus VAT where it applies, team included (fair use). According to Tern’s pricing page, three seats fall in its 3–24 advisor tier: $33/seat/month paid monthly ($99/month), $28 quarterly or $25 annually ($75/month). ### Do my clients have to download an app or sign in? With Viaondo, no: they open the trip from a private link and can add it to their home screen. Tern’s help center says clients use the Tern for Travelers app or a browser link, and sign in with the email their advisor has on file. ### Can my clients use the app in their own language? Viaondo’s app and dashboard work in English, Spanish, Portuguese (Brazil), French, Italian, German, Dutch, Polish, Turkish and Swedish. The Tern for Travelers App Store listing shows English. ## See it with your own trips 14 days free, no lock-in. Import a real trip and see how your client receives it. [Start free](https://viaondo.com/signup?lang=en) · [See the example app](https://viaondo.com/demo?lang=en)