1. Parties and purpose
These terms govern access to and use of Viaondo, a cloud service that lets travel agencies build trips in a web dashboard and deliver them to their clients as a web app with the agency’s brand (the “Service”).
The Service is provided by Pablo Bravo Villanueva, with tax ID (NIF) 12436687N and registered office at Calle Linares 30, 47010 Valladolid, Spain (“Viaondo”). The company or professional that creates an account to use the Service is the “Customer”.
The Service is intended only for businesses and professionals. By accepting these terms, the Customer declares that it is acting in the course of its business or profession and that the person creating the account is authorized to bind it.
The data processing agreement and the list of sub-processors form part of these terms.
2. Sign-up and account
To use the Service, the Customer must create an account with accurate details and keep them up to date. It can invite members of its team by email.
The Customer is responsible for ensuring that each user keeps their credentials secret and for everything done from its agency’s accounts. If it suspects unauthorized access, it must change the password and notify Viaondo as soon as possible at [email protected].
3. Free trial
Each new agency gets a 14-day free trial, with no card required. The trial does not automatically turn into a paid subscription and does not generate any charges.
To keep using the Service after the trial, the Customer must subscribe to the plan. If it does not, Viaondo may suspend access to the dashboard, and the data will be handled as set out in clause 11.
4. Price and billing
The price is €49/month + VAT per agency. It includes unlimited trips and travelers, the agency’s team subject to fair use, and AI booking import of up to 300 documents per month per agency. There is no setup fee and no minimum term.
Billing and payment: the subscription is charged monthly in advance to the Customer’s card through Stripe, our payment provider. Viaondo does not see or store card details. Viaondo will issue an invoice with VAT for each payment.
Agency networks and teams of more than 10 users may agree specific terms with Viaondo.
Viaondo may change the price by giving at least 30 days’ notice by email. The new price will apply from the first billing period after the notice, and the Customer may cancel before then if it does not agree.
If the Customer does not pay an invoice when due, Viaondo may suspend the Service after notifying the Customer and giving it a reasonable period to pay.
5. Acceptable use
The Customer undertakes to use the Service lawfully and, in particular:
- to upload only legitimate travel documents (boarding passes, vouchers, insurance policies, booking confirmations and similar) related to the trips it organizes;
- not to publish or store content that is unlawful, misleading or defamatory, that infringes third-party rights or that contains harmful code;
- not to include special categories of data, such as health data, or any other personal data that is not needed for the trip;
- not to use the Service to send unsolicited marketing communications;
- not to try to access other agencies’ data, circumvent security measures or usage limits, or carry out load or vulnerability testing without Viaondo’s prior written permission;
- not to resell or transfer access to the Service to third parties without Viaondo’s authorization.
If the Customer seriously breaches this clause, Viaondo may remove the content concerned or suspend access, notifying the Customer whenever possible.
6. Customer Content and intellectual property
The Customer keeps all rights to the content it uploads to or creates in the Service: trips, text, photos, documents, logos and its clients’ data (“Customer Content”).
The Customer grants Viaondo a non-exclusive, royalty-free license, limited to the term of the contract, to host, copy, process and display Customer Content only to the extent needed to provide the Service; for example, to show a trip in the traveler app or allow it to be saved offline.
The Customer warrants that it holds the necessary rights and permissions for Customer Content, including photos and logos, and that its use in the Service does not infringe third-party rights. It is also responsible for the accuracy of what it publishes for its travelers, such as times, addresses, booking references or entry requirements.
The software, design, trademarks and documentation of the Service belong to Viaondo or its licensors. These terms only grant the Customer a non-exclusive, non-transferable right of use for the term of the contract. The starter templates offered by Viaondo may be used and adapted freely within the Service.
7. Availability and support
Viaondo uses reasonable efforts to keep the Service available and working properly, but during this phase it does not offer a service level agreement (SLA) or guarantee any specific availability. There may be interruptions for maintenance, updates or causes beyond Viaondo’s control; when they are scheduled, Viaondo will try to give advance notice.
Trips saved in the traveler app remain available offline even if the Service is temporarily unavailable, except for the street map, which needs a connection.
Support is provided by email at [email protected].
Viaondo may improve and change the features of the Service. If it removes an essential feature, it will give reasonable advance notice.
8. AI import
Booking import uses an artificial intelligence provider, included in the list of sub-processors, to read the documents the Customer uploads and propose bookings with their local times and the excerpt of the document each item comes from.
Proposals may contain errors. Nothing is added to a trip or published unless a person on the Customer’s team reviews and accepts it. The Customer is responsible for checking the data before publishing it.
Fair use is 300 documents per month per agency. If this is exceeded, Viaondo may temporarily limit imports.
9. Data protection
For the personal data of its clients and travelers processed in the Service, the Customer is the controller and Viaondo the processor. That processing is governed by the data processing agreement, which forms part of these terms. The Customer must inform its travelers and have a valid legal basis for including their data in the Service.
Viaondo processes the account data of the agency’s users as controller, under its privacy policy.
10. Limitation of liability
Viaondo is liable for direct damage it causes by breaching these terms, subject to the following limits:
- Viaondo is not liable for loss of profits, loss of business, clients or reputation, or indirect damage;
- Viaondo’s total liability to the Customer is limited to the amount the Customer has paid in the 12 months before the event giving rise to it;
- during the free trial, the Service is provided as is.
Nor is Viaondo liable for Customer Content, for errors in trip data that the Customer has accepted or published (including data proposed by AI import), or for changes, delays or cancellations of flights and other travel services.
These limits do not apply in cases of willful misconduct or gross negligence, or in any other case where the law does not allow liability to be limited.
The Customer will hold Viaondo harmless against third-party claims arising from Customer Content or from a breach of clause 5.
11. Term, cancellation and data
The contract starts when the Customer creates the account and lasts for as long as the account remains active.
The Customer may cancel at any time by writing to [email protected]. Cancellation takes effect at the end of the period already paid.
Viaondo may terminate the contract by giving at least 30 days’ notice, or immediately if the Customer seriously breaches these terms, for example through unlawful use of the Service or repeated non-payment.
While the contract is in force, the agency owner can archive trips, reversibly and with their links disabled, or delete them permanently.
When the contract ends, the Customer may ask Viaondo for a copy of its data in a structured, commonly used format during 30 days. After that period, Viaondo deletes the Customer’s data as set out in the data processing agreement, except for data it must keep by law, such as invoices. When trips are deleted, their links stop working, and the traveler app deletes the copy saved on each device the next time it is opened with a connection.
12. Changes and notices
Viaondo may change these terms to reflect changes in the Service or in the law. If the change is significant, it will give at least 30 days’ notice by email. If the Customer does not agree, it may cancel before the change applies; if it keeps using the Service afterwards, it is deemed to accept it.
Notices between the parties will be sent by email: to the address of the owner of the Customer’s account and, in Viaondo’s case, to [email protected].
13. Governing law and jurisdiction
These terms are governed by Spanish law. For any dispute, the parties submit to the courts of the city where Viaondo has its registered office, expressly waiving any other jurisdiction that may apply to them.